The Director for the Information Management (IM)Clinical Integration Service Line reports to the System Director of IM Service Line Support and is responsible for a large multi-regional Healthcare System leading a group of professional individuals in implementation and support services, related to the clinical nursing and clinical ancillary services. This position manages the resource forecasting for clinical projects, resource skill sets, resource issues and project skill shortages. This position is also responsible for the leadership and direction of Tier III operational support staff for the system's IM Clinical Integration application portfolio managing against determined Service Level Agreements.
Vision & Strategy - Participate in planning the information system vision and strategy of the organization.
Budget & Financial Management - Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components.
IT Service Management --- Responsible for ensuring all core IT Service Management functions and processes are followed and performance indicators on track as it relates to Incident, Problem, Request and Knowledge management. Provides oversight to these processes by creating multi-disciplinary product teams of highly professional individuals to provide both technical and application support for assigned clinical systems used within CHRISTUS Health.
Project Management - Define boundaries, set priorities, plan, and manage multiple projects. Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan.
Resource Allocation -- Manage resource forecasting for business and financial resources determining gaps in resources, skills or training and develop strategies to fill those gaps and positions.
Solutions Oriented -- Demonstrate a solutions-oriented approach in delivering support services by understanding the services offered within CHRISTUS Health organization.
Planning & Managing - Plan, prioritize, manage and schedule projects, service requests and routine assignments. Assign technical, supervisory, administrative and financial resources to meet approved corporate and regional schedules and goals. Develop and implement effective written mechanisms to document and report on all plans, priorities, schedules and the current status of all projects and assignments. Assist with the development, implementation, communication and promotion of strategic and tactical plans.
Staff Management - Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals. Terminate staff as required. Provide ongoing leadership and motivation to ensure that the staff is focused committed and capable of producing expected results. Create and maintain a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience. Establish and enforce department policies, procedures and standards.
Applications and Systems Development - Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provide technical oversight of system architectural development and technical guidance on problem definition and resolution
Communication - Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates; monitor Associate feedback to ensure effectiveness of communication and understanding of organizational direction and expectations.
Standards - Develop and implement standards and procedures for technical problem solving tools and communication techniques. Maintain follow-up process for system deficiencies and end user trouble reports. Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
Vendor Management - Contact vendors regarding service issues to receive support information or assistance.
Contract Negotiations - Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes.
Reporting - Establish and monitor department quality objectives, milestones and benchmarks. Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Customer Service - Lead in the development and administration of an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve and report on customer service problems and issues. Lead in the establishing of departmental programs, which promote and emphasize the commitment to exceptional customer service standards.
Other - Perform other duties and special projects as assigned by the Director of Operational Support.
Bachelor's degree in a related field.
Master's degree preferred.
Education and experience in relevant ITIL support and delivery processes.
Eight (8) years of progressively more responsible experience in large complex information systems environments with a wide variety of Healthcare Management Information Systems applications & technologies.
Five (5) years leadership experience in a healthcare information systems role.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.