Description
JOB CODE INFORMATION:
- Title: Medical Receptionist
- Job Code: 4470
- Job Stream Description: Support/Technical
- Title: Medical Receptionist
- Job Code: 4470
- Job Stream Description: Support/Technical
JOB SUMMARY: Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.
KEY RESPONSIBILITIES: - Processes orders according to guidelines, follows computer downtime procedures.
- Enters and updates information in computer system to assure current information and retrieves data accurately.
- Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
- Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
- Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
- Orders, maintains and uses supplies in a cost effective manner.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:
CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
TELEPHONE SKILLS (FUNDAMENTAL AWARENESS): - Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - The ability to receive and record patient information.
CORE ACCOUNTABILITIES: - Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
- Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
- Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
- Team Interaction: Individually contributes to the team.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (S1):
- - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- - Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
- - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S1):
- - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
- - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (S1):
- - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards Ensures continuous improvement.
- - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S1):
- - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (S1):
- - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
