NURSE MANAGER-WESTLAKE FREE STANDING EMERGENCY DEPARTMENT

 

 

Wellington Regional

Wellington Regional Medical Center is located in Wellington, Florida. It is a 233-bed, acute care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected healthcare management organization.

 

Wellington Regional is proud to have provided high quality healthcare services to the residents of Palm Beach County since 1986. As a community hospital, accredited by The Joint Commission, Wellington Regional prides itself on its continued commitment to remain on the forefront of advanced technologies and the expansion of programs and services to meet the needs of the growing community it serves.

 

Freestanding Emergency Department

Wellington Regional Medical Center will soon be opening their new Freestanding Emergency Department located in the city of Westlake, Florida. The groundbreaking ceremony for the new $12 million dollar Emergency Department was held on May 24^th, 2018 with plans to see begin seeing patients in January 2019. The Freestanding Emergency Department sits on 5.6 acres and is nearly 11,000-square-feet in size. Services provided will be a reflection of the same services currently provided at our main Wellington Regional Medical Center Emergency Department in Wellington, FL. Services will range from those minor bumps, bruises, and colds, as well as, patients requiring higher level care such as stroke, myocardial infarction, heart failure, respiratory failure, cardiopulmonary arrest, and emergency pediatric care.

 

Clinical Nurse Manager - Freestanding Emergency Department

The Freestanding Emergency Department Clinical Nurse Manager assumes responsibility and accountability for coordinating the activities and providing clinical and administrative leadership and expertise in one or more defined areas of the facility. Coordinates multi-disciplinary team members, directs and facilitates staff in obtaining safe, optimal health care outcomes. Supports activities that meet the facility vision, mission and goals.  Provides professional leadership and support to the healthcare team. Understands that patient-centered care provides the foundation for all nursing activities. Demonstrates Service Excellence at all times. Is equipped with the knowledge and skills to collaborate with the Freestanding Emergency Department Providers to facilitate and deliver a high level of competent care to patients with a wide range of medical conditions and emergencies. Wellington Regional Medical Center prides itself on maintaining the highest standards of nursing care, evidence based practice, and professional nursing standards that exceed patient expectations. Nurses in the Wellington Regional Medical Center Emergency Department can expect nursing to patient ratios that are in-line with the Emergency Nursing Association recommendations. Wellington Regional Medical Center is a Comprehensive Stroke Center, Chest Pain & Resuscitation accredited, and cares for large number of highly acute patients using the most cutting edge approaches in their delivery of care.  

 

Essential Job Duties:

• Consistently adheres to our Standards of Excellence & Code of Conduct as necessary. Reduces patients’ and customers’ fear and anxiety. Demonstrates effective relationship building with patients/customers.
• Demonstrate Professionalism and Excellence in the Things he/she does. Uses language appropriate to the situation and to the guest. Takes ownership/accountability for role in Service Excellence. Accepts role as a leader and serves as a positive role model.
• Service Recovery: Listens to patient/customer concerns, complaints, or grievances and addresses using effective service recovery  efforts, including empathy and blameless apology. If unable to resolve after service recovery efforts, escalates the issue/concern to the appropriate chain-of-command and/or most appropriate person.
• Accepts 24 hour responsibility for the overall operations, quality outcomes, and level of care provided to all patients and evaluates appropriateness of care.
• Demonstrates accountability and maturity in job performance. Is self-directed and decision oriented.
• Participates in decision making and process management. Effectively communicates verbally and nonverbally. Demonstrates awareness and understanding of HCAHPS & E-CAHPS and role in driving accountable results.
• Demonstrates the ability to organize and set priorities.
• Demonstrates and takes responsibility for workplace safety. Exhibits knowledge regarding the hazard and injury reporting procedures.
• Demonstrates and takes responsibility for workplace safety. Exhibits knowledge regarding the hazard and injury reporting procedures.
• Sound knowledge and compliance with regulatory bodies i.e. CMS, TJC, OSHA, DEA, HIPAA, and others.
• Facilitates effective productivity through appropriate utilization of staff to meet budget standards. Assumes responsibility for daily staffing and adjusts to the workload and workflow to maintain worked hours within budgeted standards.
• Participates in review of core measure compliance, evidence based policies and practices and facilitates consistent high compliance with quality care.
• Participates in performance improvement activities including the data collection, communication of activities, and evaluation of outcomes to meet regulatory standards and reporting of metrics.
• Maintains respiratory services in accordance with standards established by the FSRC, AARC, Joint Commission, and Federal, state and hospital standards.
• Assesses the qualifications and competence of department staff to ensure the safe provision of care.
• Follows facility policies and procedures to promote patient safety (i.e. safe medication administration, equipment safety practices, radiation safety, fall prevention, fire prevention, etc.)
• Reports errors (facility and department) to promote analysis of errors and design of prevention or system improvements.
• Understands COBRA and Florida Access to Care and assures compliance.  Assists/supervises the coordination of transfers in an effort to facilitate care and prevent violations.  Reports all real/potential violations to the Director and provides supportive documentation.