We are recruiting for a Director, Psychosocial and Spiritual Care Services to join our Kindred at Home Division . This position can be located anywhere in the United States, however required travel to Atlanta, GA is approximately 25%.
The Director of Clinical Support Services serves as a subject matter expert and liaison regarding the clinical development, programming, and practice of the Medical Social Workers, Managers of Volunteer Services, Spiritual Care and Bereavement Coordinators within the Hospice Division. The position achieves results through evaluation of current clinical processes, care delivery, and performance improvement activity; provides education, professional development, and other supportive services to clinical support employees. Drawing from a working knowledge of program operations, Company policies, industry standards and State/ Federal regulations, the Director of Clinical Support Services collaborates with Regional/Area/Site-Location Leadership to ensure that associates have the appropriate training and resources to successfully perform their job duties. Serves as a mentor to program clinical leadership and works in collaboration with Regional, Divisional, and Corporate partners to ensure programs achieve overall clinical quality performance objectives, outcomes, and metrics. Has responsibility for informing and directing best practice standards for clinical support roles, i.e. Social Work, Spiritual Care, and Bereavement
Organizes and provides comprehensive education/in-service to members of the clinical support team through a variety of modalities
Consults with Regional/Area/Site-Location staff to identify solutions to program, area and region needs and concerns related to psychosocial, spiritual programming
Manages resources wisely and identifies opportunities to improve efficiency and performance
Recommends changes or revisions to policies and procedures as necessary
Collaborates on orientation, in-service training, and continuing education to ensure clinical support staff is competent to provide services and optimal patient care
Participates in performance improvement and quality improvement activities for the Hospice Division
Maintains awareness of changes in the regulations and requirements by accrediting bodies and current methodology and practices
Mentors and directs operations to ensure the provision of quality service is consistent with applicable standards of clinical practice, government laws/regulations and corporate policies, guidelines and standards. Maintains a good working relationship both within the department and with other departments
Collaborates with operations and clinical management team to assist in meeting business and clinical objectives – supporting/maximizing current business activities, future growth and provision of quality patient care
Participates in risk management and safety activities and ensures notification to appropriate divisional and corporate team members as necessary
Provides direction and education regarding clinical process improvement methods and guides Regional/ Area/Site-Location Leadership in the implementation of new processes, procedures and methods
Provides expertise/consultation in answering questions from Administrative and Field staff members regarding policy/regulation/procedures/documentation/processes
Develops and prepares communications to keep operations and clinical management informed of status, problems, achievements, etc
Provides direction and support to the executive director, clinical management, and area/regional teams to ensure effective orientation for program staff
Keeps abreast of pertinent information regarding policy, regulation, clinical practice, procedures and operations. Serves as a key clinical process resource to staff, physicians and area team
Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs / practices. Reviews and adheres to all Company policies and procedures and the Employee Handbook. Participates in special projects and performs other duties as assigned
The successful candidate will have broad working knowledge of hospice regulatory requirements and administration, and will possess the ability to lead, inspire and manage people in a ‘teaching – thinking’ manner
He/she must demonstrate effective leadership and organizational skills
Understanding of hospice care and the services provided to patient/family/caregiver through an interdisciplinary team and the ability to identify
Ability to define and manage priorities on multiple and/or competing high-level projects.
Effectively utilizes resources to maximize outcomes and deliver strong clinical results based on Company initiatives and business objectives
He/she must be a team player and possess excellent people skills
Must be self-starting, approachable and open to feedback; must demonstrate personal and professional integrity
Able to work independently with minimal supervision. He/she must possess accomplished verbal and written communication and overall interpersonal skills. Extensive travel required
Comprehensive knowledge of state/federal regulations and industry standards required. Computer proficiency and a working knowledge of Microsoft programs also required
Approximate percent of time required to travel: 25% if outside of the Atlanta, GA area.
Master's degree in Social Work
Minimum of 5 years clinical experience, including experience in program development within a hospice environment
Depending on a candidate's qualifications, this position may be filled at a different level.
If you are a current Kindred/RehabCare employee Click Here .